Creating Opportunities Today; Maximizing Independence Tomorrow

Accessibility Policy

The Accessibility for Ontarians with Disabilities Act (AODA) is a law that was passed by the Ontario legislature in 2005, with the goal of achieving accessibility for Ontarians with disabilities by 2025.

The AODA allows the provincial government to implement and enforce standards of accessibility.

The Customer Service Standard was the first standard to be developed under the AODA and was approved as a law in January 2008. The standard is designed to make customer service more accessible to people with disabilities.

The Integrated Accessibility Standard Regulation (IASR), approved in July 2011, establishes standards and outlines requirements in the areas of Information and Communication, Employment and Transportation.

In keeping with the legislation, OCTC has developed the following:

  • A policy regarding Customer Service for People with Disabilities based on Ontario's Customer Service Standard guidelines for organizations with more than 20 employees; and
  • Additional related staff training materials including a brochure and a PowerPoint presentation.
  • A multi-year OCTC Accessibility Plan based on the type and size of our organization, describing what OCTC will do to remove and prevent accessibility barriers in the areas of Information and Communication and Employment.

Accessibility report:

Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), organizations must make their Accessibility Reports available to the public. See the report here!


Requests to view OCTC's materials regarding accessibility should be directed to Anne Huot, Director of Client Programs & Information: