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Parking Changes at Smyth Campus of OCTC

New parking restrictions at the Smyth site of the Ottawa Children's Treatment Centre (OCTC) have recently come in to effect which has impacted the number of unpaid parking spots available.


OTTAWA — New parking restrictions at the Smyth site of the Ottawa Children's Treatment Centre (OCTC) have recently come in to effect which has impacted the number of unpaid parking spots available

The curb lane next to Roger's House and across from the entrance to OCTC’s 395 Smyth site is a new fire lane, with no parking allowed along the area bordering Rogers House where the number of parking spaces available to clients for both agencies has had to be reduced.

This new restriction has had a significant impact on the parking, particularly on days when there are multiple clinics and group appointments. We recognize that the demand for parking far exceeds the limited parking at 395 Smyth and that on specific days and times we regretfully must redirect families to CHEO to pay for parking. 

However, this change is necessary to ensure the safety of all clients, families and staff by ensuring that emergency vehicles, especially large fire trucks, are able to access both OCTC and Rogers House at all times.

Signage with a parking limit of two hours and the need for a parking permit (available at OCTC’s front reception desk) will be posted shortly.  While five new spots have been created in OCTC's angled parking area, there are days when these spots will not be available and clients may be re-directed to the paid visitors lot at CHEO.

The new procedures are outlined below and come into effect immediately.

  1. Five new general parking spots are being created in the angled parking area next to the playground for clients of OCTC/Rogers House which brings the total to seven spots for general parking for both agencies.
  2. The four current disabled parking spots are being enforced as limited exclusively for individuals/families who have a disabled sticker.  If these spots are full then families will be redirected to the eight disabled parking spots at the front of CHEO.  Please be aware that the fine for parking in a disabled spot without a permit is $450.00.
  3. New signs have been posted indicating "OCTC/Roger's House Parking / Permit Required at all times". Parking permits will be given out at OCTC front reception as clients check in and they will be expected to be returned to front reception at the end of the visit. There is a maximum two hour parking limit in the angled parking spots including the accessible spots Monday to Friday 8 am to 4 p.m.; for appointments greater than two hours clients will be redirected to the CHEO visitors lot.
  4.  The curb along the front of OCTC's Smyth entrance is reserved for 15-minute drop-off only Monday to Friday from 8:00 a.m. to 4:00 p.m.
  5. Parking is available along the curb in front of OCTC’s Smyth entrance after 4 p.m. and on weekends but a parking permit is required at all times (staff running after-hours groups will be responsible for picking up parking passes from the front reception at 395 Smyth and expected to return the passes at the end of the group session).
  6. The lot will be monitored and City of Ottawa parking tickets will be issued to those in violation of the signage.

Families attending Smyth/Max Keeping sites for multiple appointments and having to park in CHEO's visitor lot may be eligible for a frequent pass issued by CHEO security (located in the Emergency Dept). The guidelines established by CHEO for this pass are as follows:

  • Only one pass is permitted per family
  • The pass is sold in the child’s name
  • Passes are only available to patients attending outpatient clinical appointments. Children admitted for care do not qualify but their visitors can purchase a weekly or monthly parking pass at the regular published price.
  • Abuse of the parking pass (swiping multiple people out of the lot, selling the pass etc.) will result in a loss of the pass and or parking privileges.
  • OCTC will supply CHEO with a written request for families that are attending their site for repetitive clinical appointments that would qualify for the issuing of a frequent user pass. A sample form is attached and can be completed by any of the client’s team member. Please note that families showing up at security without this form will not be issued a pass.

A separate pass will not be issued if one currently exists for CHEO.

The Ottawa Children's Treatment Centre (OCTC) is a leader in providing specialized care for those with multiple physical, developmental, and associated behavioural needs, focusing on our region's children and youth.  We exemplify community partnership, maximizing integration and independence for clients and their families

For more information, please contact:

Lori Raycroft
Director of Finance & Facilities Planning
Ottawa Children's Treatment Centre
2211 Thurston Drive
(613) 688-2126 x 4315